I cancelled my service at 5/3 and was told to return my device "as soon as possible" but not specific in date. Not everyone lives near a Spectrum or UPS store and they may need a return label. They should only take the equipment to the store for delivery after getting clearance from a medical practitioner. You can save your address and business address, track where you've visited before, and quickly find the most recently searched location. If you setup a new account you would get new equipment to use. Download the FedEx Mobile app, visit our label creator from a browser, or visit a FedEx Office or other participating FedEx location., ManyFedEx locationscan help you create a return label in-store. Street View and high resolution satellite imagery allow you to create more engaging experiences with additional detail. Discover returns strategies to grow loyalty. You can finally be at peace, knowing that you were able to complete the whole procedure. You can even use it to ship an item to another recipient. I returned it through UPS since there wasn't a spectrum store in my area. What does Spectrum Equipment need to be Returned? The additional fee for unreturned packages may be charged as your name is in agreement. Contact a location near you for products or services. Watch the Milky Way, stop on Mars, and take in the moon's surface. If you need a standardized legal document but dont want to pay hefty lawyer fees, well create one for you in a flash. You will also need to remove any installed satellite dishes and related items as part of cancelling your service. Find nearby spectrum equipment drop off. If an online store has provided you a return label with another shipping service, you wont be able to return your package at a FedEx location. They are one of the most prominent delivery service companies and are scattered all over the country. Are you dissatisfied with your internet or cable provider and want out of the deal? Tell the employee at the UPS store that you are returning Spectrum equipment so they know not to charge you. Yes, Spectrum does have a return policy. So I decided to cancel my subscription. Requires a return box (provided on request) for UPS dropoff. Postal Service or FedEx in some cases. This table summarizes the ways in which you can and cant return your equipment: Do you want to know if Spectrum has established any special return policy during the pandemic? You can have it switched to another owner, but it is also a process. But returning the equipment is not as easy as the installation. Make sure to visit during business hours, and a Spectrum service agent will handle your request. During a Netflix marathon, I had an epiphany that I dont really watch Cable TV anymore; all I watch is Netflix or sometimes Prime Video. All Spectrum equipment, including modems, routers, and auxiliary equipment, remains company property, and youll be responsible for returning the majority of it, including modems, routers, and auxiliary equipment. If you need to create a return shipping label and dont have a preprinted FedEx label or emailed QR code from your online store, you can create one on fedex.com via your computer or mobile app. If he/she hangs up, the machine will have to re-direct you and it may take ages and even hung up on you during the process.The customer care representative will ask you the reason for disconnecting the service. Return assistance: Spectrum can only do equipment pick-ups for canceled accounts if you have a documented disability. Required fields are marked *. 1.Visualize the world with rich, accurate maps. Get Started. DOWNEY, CA 90241. We have updated our list of supported web browsers. Find the Answers to All Your Questions About the Ubisoft Return Policy, Exploring the T.J.Maxx Holiday Return Policy With DoNotPay, Understanding the Aropostale Return Policy, The Container Store Return Policy Decoded, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, 14 days for Apple devices and accessories, Bring the equipment to your nearest UPS store or FedEx or USPS Office location, Go to the Spectrum website and find their, Bring your equipment along with the original receipt, Pack your equipment in a cardboard shipping box, Seal the box and drop it off at any FedEx Office location or USPS store, Specify why youre returning the equipment. The kit includes a cardboard box and return label that you need to ship it. You will be given a customer care representative. UPS wont charge you for shipping your old Spectrum equipment. Spectrum Auctions. You should contact Spectrum support to confirm what items you need to return. However, there are certain limitations as to the type of pieces you could return via FedEx. Use the. You can drop equipment off at a UPS store or Spectrum location to send it back. The universe waits for you to discover. 8504 FIRESTONE BLVD. This discussion has been closed. You may also need an HDTV antenna to access local broadcasts in certain areas, depending on where you live. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. Your main pieces of equipment will usually include an internet-connected device, such as a streaming media player, laptop, tablet, or smartphone, as well as an internet connection, such as a Wi-Fi or broadband connection. Politely tell the representative that all you want is to cancel the service. Then, a technician will come to collect your equipment. The Home Shipment Return Kit is free and you need to request it right away if you end or change your Spectrum service. If you're sticking with Spectrum, congrats on working it out. To make sure you are not charged, make sure you return all Spectrum equipment within the 7-day window. Note that Internet Explorer is no longer supported. Spectrum serves over 32 million users, and that means that they are responsible for a lot of equipment. Find a spectrum equipment drop off near you today. File a. Always keep your Return Deadline in mind. I already have a label for my return shipment.. WowMovers professional moving team understands that you have a lot on your mind leading up to, during, and after your move. You will need to return the equipment if you are upgrading or downgrading your service when you move. We will also provide you with a shipping label, allowing you to return the items free of cost! in Mobile Phones. Drop off your Spectrum cable box at a UPS, Fed Ex, or Spectrum store. How To Setup, Spectrum Internet Keeps Dropping: How to Fix. If you want to return any other unwanted items, here is a table of some of the other companies DoNotPay can also help you with: DoNotPay is an expert at requesting refunds from various companies and airlines! Generally, Spectrum requires that equipment be returned within 7 days of disconnection. Cloud DVR Recordings stop and revert back to Recordings Menu, California Consumer Do Not Sell or Share My Personal Information, California Consumer Limit the Use of My Sensitive Personal Information. Spectrum issues equipment to use with different Spectrum Services like Spectrum TV, Spectrum Internet, Spectrum Voice, etc. Its possible that a truck roll may be necessary for pick-up of the required items. There were four salesmen. They will charge you for the total cost of replacing the equipment, which may end up being hundreds of dollars. Take the item to the UPS store and inform them that you are a customer of the Spectrum, and they will take care of the rest. No. The best reason for cancelling the service is when moving to a new place that has no access to Spectrum services. Please also note that if you have leased the equipment from Spectrum, you will need to return it in order to close out your account. To find the closest Spectrum Store, you may also utilize a store locator. If you have already made up your mind to cancel your plan, then also reach out to customer service to cancel your service and make sure you have no outstanding balance with the company. Place the prepaid return label over the original shipping label. Equipment returns: Spectrum can charge $200+ if you fail to return the WiFi equipment, including if it's lost in the mail. Most Active Proceedings. The receipts act as evidence showing that transportation happened. The spectrum also contains an instruction book with it. For help packing your shipment, visit a FedEx Office, FedEx Office at Walmart, FedEx Authorized ShipCenter, Office Depot or OfficeMax location. You may think the service was canceled only for you to face some problems in the future. Simply bring your equipment to the UPS store once you receive a cancelation, downgrade, or upgrade confirmation from Spectrum. The first step with right direction gets ahead of others in the following steps. Only FedEx shipments can be processed at a FedEx location. Spectrum accepts equipment returns via FedEx as well. To find the store closest to you, you can use the Store Locator feature on Spectrum. You can also drop off your box at any FedEx Office, but not at a FedEx DropBox. Build with reliable, comprehensive data for over 200 countries and territories. The representative will try every means to keep you with them and even offer you some deals that sound good. First, you will likely be charged an unreturned equipment fee, which is likely to be a one-time charge. Youre in the right place. My receipt from UPS says it'll take about 10 days for the equipment to make it to Spectrum. Additionally, you can contact Spectrum customer service to confirm the return policy with them, as they may be able to make accommodations depending on your individual plan. If you want to ship your equipment with UPS, follow these guidelines: If theres no UPS store in your vicinity, you can always return your equipment via USPS or FedEx: Keep in mind that a return label is required for this method. Whether you send your Spectrum equipment back through FedEx or UPS is the same process. UPS is authorized to package and return the equipment to Spectrum, so they wont charge you for returning the equipment. File a. Spectrum wont contact you if you ship your old equipment even if they havent received it within 15 days of confirmation. The charges will be included in your total account balance. Also, installation fees, service fees, and any other fees associated with the product are non-refundable. The spectrum equipment return locations can help with all your needs. The fastest and easiest way to return your Spectrum equipment is to drop by your neighborhood Spectrum office or retail location and hand the equipment off in person. If you have questions, call FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339. If an online store has provided a printable shipping label, simply print that label and attach it to your package. All you need to do is to contact their customer service line (1-855-423-0918) and inform them that you would like to cancel your services. You can tell when you search for a UPS location directory online and it will tell whether or not its a store. (Heres Why & How to FIX! All of these factors combined can make canceling Spectrum challenging and may cause delays or difficulties. You can also ship your Spectrum equipment from home if you request a home return kit. To return without any problems, follow these steps: As mentioned earlier, this is the property of the service provider, not yours. Integrate Google Maps directly into your ride-sharing APP for reliable, real-time routing, providing drivers with a smooth navigation experience while reducing passenger wait times. Spectrum can send a technician to pick up your equipment and return it for you under some circumstances. This fee is generally a flat fee plus any applicable taxes. No, you do not have to return your DIRECTV remote when you cancel your DIRECTV service. Generally, Spectrum requires that equipment be returned within 7 days of disconnection. Your email address will not be published. The spectrum return equipment locations can help with all your needs. Open an account to save 30% off FedEx Express, access time-saving tools, and more! Depending on the equipment you want to return, Spectrum has different deadlines: Equipment that you arent required to return includes cables and remotes. Take advantage of their lower prices and potentially better service packages. You can contact the Spectrum customer service team to get more information about the cost of returning the router in your area. UPS primarily offers pickup and delivery services for packages that range from less-than-one-pound documents or small packages to ones weighing up to 150 pounds. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View), real-time traffic conditions, and route planning for traveling by foot, car, bicycle and air (in beta), or public transportation. We recommend using one of the following browsers to access this site. Then, take the package to the nearest FedEx office. There are certain things that you should keep in mind while returning the equipment. 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