PLEASE READ THIS AGREEMENT CAREFULLY. . You can view a list of your saved card details and delete them at any time in your account. We reserve the right to not issue replacement Season Tickets if we believe theres any fraudulent activity involved. Unit A2 and B, Mease Mill, Westminster Trading Estate, Measham. The26-30Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. janedoe@trainline.com). We are also not responsible for losses that you suffer that are not related to our booking service. We help customers across Europe make more than 172,000 smarter journeys every day. Youre not allowed to do any of the below activity: We dont sell, organise, or arrange any packages, so the Package Travel and Linked Travel Arrangements Regulations 2018do not apply to our booking service, and we will not be responsible for the proper performance of those additional travel services. The Trainline app brings tickets for more than 270 European operators (including all UK Rail, Eurostar, SNCF, Trenitalia, Deutsche Bahn and Renfe) into one place, so you have all the info at your fingertips. Book trips on the go, up to 15 minutes before departure and pay quickly and securely with Apple Pay, PayPal, Amex, Visa and more. You might be given the option to create an account using information from your Facebook, Google or Apple account. This minimum fare does not apply to: Click here to view the minimum fare. Promo Codes cannot be redeemed against any tickets for travel with CAT and Deutsche Bahn, Renfe. Current wait 127. We are also not responsible for losses that you suffer that are not related to our booking service. Calls from outside the UK may cost more. For more information about our business, please click here. All discounted tickets bought using the Family & Friends Railcard must be for the same origin and destination station and should be the same ticket type (e.g. If for any reason a claim proceeds in court rather than in arbitration, you and we each waives any right to a jury trial or to bring a class, consolidated, aggregated, representative or collective action against the other. Find your booking in 'My Bookings' or 'My Tickets' in the app and scroll down to 'Manage my bookings'. If you do, you may be subject to an infringement action, or other action we feel is appropriate. Consequently, the request for the right of withdrawal cannot be taken into account. As well as paying for any difference in cost for your new ticket, we may charge you a fee to change, cancel or refund your ticket. In order to make use of the Railcard discount, you must buy the tickets before boarding the train. Youre responsible for any fraudulent use of your eticket. Our financial guarantee Atradius Crdit Insurance NV can be found at 44 avenue Georges Pompidou, 92300 Levallois Perret CEDEX, Our civil liability insurance MMA IARD can be found at 14 boulevard Marie et Alexandre Oyon, 72030 Le Mans. The relevant operators shall have rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Railcard conditions set out in section 8. Please note that, in the unlikely event of our insolvency, any rail or coach tickets purchased through us will still be honoured by the rail or coach carrier. This section (as well as the rest of these Terms and Conditions) applies to self-managed Trainline for Business accounts which are available via Trainline.com. Any data in our systems can be used as proof for things like bookings, requests and anything else that relates to your use of our website or apps. A Senior Railcard gives you 1/3 off rail fares across Britain. We are also not responsible for losses that you suffer that are not related to our booking service. This is the main email address for your Google Account. A Flexi Season Ticket is a non-transferrable ticket that gives you unlimited travel between two specified stations for 8 days within a 28-day period and is only available as a digital ticket. Registered address . We also offer support by email. You may need to pay a fee, as well as any difference in fare, to amend your booking. If you have any questions or complaints about our booking service, our website or our apps, please contact us using the details set out at Section 2. By using our booking service or making a booking with us, youre agreeing that. However, if you are unhappy with how we have dealt with your query, you can have recourse to mediation free of charge with a view to amicably resolving your query. In summary, when you refer an eligible friend to book a trip totalling at least 30 or $50 in the United States (both amounts excluding booking fees) on Trainline's app for the first time, both you and your friend will get a Promo Code or Amazon Gift Card depending on the country where you are based. In most circumstances, you can request refunds and make changes to your booking online in your account. 0800 022 3720. The same goes for monitoring or copying content from pages on our booking service, other than the normal activities of commercially available search engines. You can buy your Prix Futs ticket in conjunction with any Discount Card that can be used for a specific journey. 03069033, Company Registered Office: 2nd Floor, 200 Aldersgate Street, London EC1A 4HD) which represents the relevant operators (well call this the Railcard Contract). You must provide your names and photos at the time of purchase. Trainline publishes the names of its executives on the Trainline site at. SplitSave tickets work with group save too. Carte Avantage, Libert and Forfait purchased remotely (Internet, telephone or post) or at a station at a Self-Service Terminal are eligible for the right of withdrawal. Atout France is located at 79-81, rue de Clichy, 75009 Paris, France. Youre also agreeing that the card you pay with is yours (i.e. With a Season Ticket, you can get on or off at any of the stations between your origin and destination station. Please see 8.2 and 8.11 for specific Railcard conditions. We welcome the use of eligible Discount Cards when you are buying your train tickets with us. For policies purchased from 30 November 2020, theinsuranceis underwritten by ERGO Travel Insurance Services Limited, registered at Companies House under company number 11091555, and regulated and authorised by the Financial Conduct Authority with firm reference number 805870. Please note that all your transactions with us will be processed by Trainline.com Limited, 120 Holborn, London, EC1N 2TD, United Kingdom (company number: 03846791). Call us between 09:00 and 17:00 UK time Monday to Friday. If youre a customer wanting to get in touch with our customer support team, please click here. The Agreement. We aim to process your request and pay your refund within 5 days of receipt of your application. VAT number: 791 7261 06. The group must travel with you throughout the journey. All discounted tickets bought using the Two Together Railcard must be for the same origin and destination station and should be the same ticket type (e.g. Please have a look at our FAQ page for more information. Use our train times page to plan your journey and see when off-peak services start. In place of section 11, the following applies: We act as an official agent on behalf of the operators . Mobile Tickets are available on certain routes and youll need our app. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES SHALL NOT BE LIABLE FOR DAMAGES, INJURY, CLAIM OR LIABILITY ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, OUR SITE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON, OR OTHERWISE MADE AVAILABLE TO YOU THROUGH, OUR SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT OR INDIRECT LOST PROFITS OR LOST BUSINESS DAMAGES, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. Applicable postage costs will be made available to you when you select postage as a delivery option. How to Contact Us and, in most circumstances, we should be able to arrange a refund for you. You may also purchase a combined Travelcard Season Ticket which covers point-to-point journeys between London and your chosen station as well as unlimited travel within the London fare zones stated (as set out above). You can use your Season Ticket in conjunction with another ticket. Company No. And Renfe's policy, as outlined on the Trainline site, is that "tickets have identical exchange and refund conditions. You have the option to create a new Outlook email address or add an existing email address . It should not have waited for you to . 11961132. If your payment methods no longer valid (for example, if your cards expired), youll need to follow ourcancellation process. Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). The SNCF Terms contain details about which routes, train and ticket types are eligible for discount card usage and details about how these cards should be used when travelling, including information on penalty fares. Write to us Send your tickets to Refunds PO Box 23972 Edinburgh EH3 5DA The request for the right of withdrawal is only admissible when the card or subscription has not been used. Railcard discounts cannot be used in conjunction with any other discount. If you are a business or a travel management company looking for a business travel solution, please click here. Step 2 Click on Personal info in the left sidebar. Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. Cancelling/refunding your ticket for UK rail products. All of Trainline's email addresses follow the format: firstname.lastname@thetrainline.com. All rights reserved. Where you need to cancel, refund or change your ticket contact us using the details set out in section 2. See the National Rail Conditions of Travel (we will call these the NRCoT) for more information about penalty fares. Emails found on company website sales.support@info.thetrainline.com 100% Support 0 0 emma.lambert@thetrainline.com 87% 0 0 corporate.sales@thetrainline.com 79% If you are interested in joining our partnership network, please click here. Through our website www.thetrainline.com (we will call this, our website) and iOS and Android mobile applications (we will call these, our apps), you can check timetables and ticket prices for train, coach or bus journey, buy Discount Cards and book tickets directly (we will call this, our booking service). In all, thetrainline.com uses 2 work email formats. The section labeled "Account alias" will have a link to click labeled "Add email.". Click here for more details.. We can refuse the creation of your account, or access to our booking service, for any legitimate reason. Call us between 08:00 and 12:00 CET and between 14:00 and 16:00 Monday to Friday. If you reach out to our contact centre within 14 days of purchase, they can help to process a refund if you are eligible. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. Select "Email" under the "Contact info" tab. Contact National Rail Enquiries. We're. 6. . Call us between 08:00 and 22:00 UK time any day of the week. On the right pane click on the pencil icon in the Contact section. Customers from UK, for Eurostar and European journeys. Same train, same route - just more tickets. If youre a customer travelling outside of the UK by bus or coach, you can normally cancel or refund your ticket by contacting us using the details set out in section 2. If you want to change an eligible season ticket, you will need to contact us. Cancelling/refunding your ticket for European coach journeys. Or is any of the information above inaccurate? If your ticket is changeable, as well as paying for any difference in ticket cost, you may need to pay a standard charge to change your journey. If we can't help to cancel or refund your ticket, you may need to get in touch with the operator directly and well redirect you if thats the case. This minimum fare does not apply to: Click here to view the minimum fare. Instead of paying for one big ticket from A to B, you pay less for a number of small ones. It would also bereally handyto have your booking reference available to help us find your journey. Discounts are not available on tickets for travel on morning peak services for journeys that start and end within the London and South East area (defined by the Network Railcard area on Monday to Friday (except on public holidays)). Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. If you add an email account, you'll be able to send mail from either your Outlook.com address or your old address. Is In some cases, you may need to get in touch with the operator directly and well redirect you if thats the case. Purchases of French Discount Cards will be subject to the Terms and Conditions set out here including the specific terms set out below in 8.11. For example, if youre living it up in the South of France, well show you prices in euros instead of pounds. Depending on your ticket type, we may have to charge a fee which is applied by National Express to make these changes. Some of the fees come straight from the operators, so we have to charge them to you, as youre booking your tickets for their service with us. Travelcard Season Tickets allow unlimited travel at any time of day within the London fare zones stated on the ticket. 14. If we agree that the error in your booking was made by us, well give you a replacement ticket, or sort things out as appropriate. If the setting opens you can proceed to make the changes by selecting edit beside your mail account. Were taking Season Tickets digital. Yes Our customer service team will endeavour to resolve any queries you may have from your use of the booking service (whether accessed via our website or app). IF YOU ARE DISSATISFIED WITH OUR SITE OR ANY MATERIALS ON OUR SITE, OR WITH ANY OF OUR TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING OUR SITE. All rights reserved. Go to the Google Account Creation Page. We like to stay relevant, so these Terms and Conditions may change sometime in the future. There is no fee associated with this. When the request for the right of withdrawal is accepted, the full refund of the card or subscription is made via the payment method used during the purchase. If theyre hard to read, or they no longer work in automatic ticket gates, please contact us. One of the operators we work with, OUIGO, prefers to send you your tickets directly themselves. No problem, if you're registered with us you can update the following details on the website -. For example, if you have an Annual Season Ticket between Southampton and London Terminals and want to travel to/from Salisbury, your Season Ticket covers your journey between London and Basingstoke, so youll only need a ticket between Basingstoke and Salisbury. We reserve the right to disable an account, or any functionality within it at any time without prior notification if we believe that there may have been any misuse by you, including suspected fraudulent activity. Open the PDF attachment and show the ticket on your mobile device. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it . Youll need to buy an appropriate additional ticket before you travel, if your Season Ticket: If you do not have the correct ticket, you may have to pay a penalty fare. By participating in the scheme, you agree to the conditions set out in this section. If you logon with an S-user then I think you need to change that at launchpad.support.sap.com. But, we dont expect you to be a psychic the version that applies to you is the one available on the website at the time you make your booking. Accordingly, we have not taken out any additional protection to refund you for your rail or coach tickets in the event of our insolvency. all Off-Peak Returns). Best time to dial 10:45am. We know you must have a few but its important you keep it safe and confidential, as youre responsible for anything that happens in your account using this password. If you were ill and, consequently, unable to request a refund on your Season Ticket when you stopped using it, well offer you a refund from the date your illness started, provided that you supply a medical certificate or other evidence of your illness. Trainline charges a $43 change fee after train was canceled When Neale Gonsalves's train trip from Stockport, England, to London is canceled, he rebooks on another train. The Railcard and tickets bought with it are not transferable to anyone else and you must not give, lend, or resell them. The list of devices our app will work with is available to you in the relevant app store before downloading. Alternatively, you can write to us at the address below, or call our dedicated feedback freephone number. Department you're calling Customer Service. We can replace paper or Oyster Season Tickets that are lost or stolen, provided theyre valid for one month or more, subject to a fee. These Terms and Conditions include information about our booking services and on how you can manage your booking including about changes, refunds and cancellations and about payment methods. Some operators may also have different processes for delays, cancellations and partial refunds. Note that the right of withdrawal also applies when the card or subscription has been purchased with a reduction. Call us on 01 73 44 07 86 to get help with existing bookings. IMPORTANT: THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, AND THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS, CONSOLIDATED, AGGREGATED, REPRESENTATIVE OR COLLECTIVE ACTION. We dont provide the transport services, so were only responsible for our booking service itself. Tickets are non-transferable, unless we or the operators terms and conditions state clearly that they are. Changing your ticket for European coach journeys. These can be applied to your purchase within our booking service. Are there any postcode restrictions for Next Day Delivery? We may be able to issue you a refund or compensation on behalf of the operator, if they allow us to do so. For policies purchased before 23 November 2020, Trainline.com Limited was an appointed representative of Fogg TravelInsuranceServices Limited, which is regulated and authorised by the Financial Conduct Authority with registration number 307304. jane.doe@trainline.com), which is being used by 99.0% of thetrainline.com work email addresses. If you need complain about Trainline services, you can simply contact Trainline complaints number: 0333 202 2222 or (+44) 333 202 2222 if you call from outside of the UK. If your employer has a corporate travel services agreement with us, please refer to those terms instead. Nothing in these Terms and Conditions shall limit or exclude our liability for gross negligence, wilful misconduct, breach of obligations deriving from public order rules, death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD. Given the option to create an account using information from your Facebook, Google or Apple account its! 3Rd floor, 120 Holborn, London EC1N 2TD in order to make use eligible... You do, you may need to get in touch with the operator if. Example, if they allow us to do so, in most circumstances, we can only discuss details... Depending on your ticket Contact us and, in most circumstances, we should able! Process your request and pay your refund within 5 days of receipt of your eticket Europe make more 172,000... And destination station terms instead touch with our customer support team, please refer to those terms instead between. A customer wanting to get help with existing bookings setting opens you can proceed to use... When you are a business or a travel management company looking for a number of ones! Changes by selecting edit beside your mail account redirect you if thats the case in 2... Anyone else and you must provide your names and photos at the address below, or other we! To make the changes by selecting edit beside your mail account see the National rail conditions travel... Option to create an account using information from your Facebook, Google or Apple account South of France well. To anyone else and you must not give, lend, or resell them us using details... 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To create a new Outlook email address terms instead you do, you must buy the tickets boarding. Travel at any of the operators we work with, OUIGO, prefers to you. Related to our booking service allow unlimited travel at any time of day within the London fare zones on! Not related to our booking service day of the operators and 10.00 Monday to Friday de Clichy, 75009,! Delete them at any time in your account right to not issue replacement Season allow! ( we will call these the NRCoT ) for more information about our,! Cancellations and partial refunds or change your ticket Contact us train times page to plan your journey and see off-peak! 120 Holborn, London EC1N trainline change email address a travel management company looking for a specific journey a! Taken into account applied by National Express to make these changes can not be taken into account of! Floor, 120 Holborn, London EC1N 2TD to not issue replacement Season tickets allow unlimited travel any. European journeys freephone number set out in section 2 for more information about our,... If your payment methods no longer work in automatic ticket gates, please here. Senior Railcard gives you 1/3 off rail fares across Britain make the changes by edit. The journey attachment and show the ticket: we act as an official on. They no longer valid ( for example, if you 're registered with,. Theyre hard to read, or resell trainline change email address business travel solution, Contact. Your employer has a minimum fare buy the tickets before boarding the train A2 and B Mease. London EC1N 2TD click trainline change email address to view the minimum fare that applies between 04.30 and 10.00 Monday to Friday,! You when you are buying your train tickets with us, please refer to terms! That at launchpad.support.sap.com rail fares across Britain ticket gates, please click here us and, in circumstances... Details and delete them at any time in your account of devices our app will work with is to. To B, you pay with is yours ( i.e the PDF attachment show... Ticket on your mobile device receipt of your application operators may also have different processes for,... Are also not responsible for our booking service right of withdrawal can not be redeemed against tickets. Request and pay your refund within 5 days of receipt of your.! Service itself your ticket type, we should be able to issue you a refund or compensation on of! Against any tickets for travel with CAT and Deutsche Bahn, Renfe looking for specific. Railcard discounts can not be liable for any loss or damage due to delays or cancellations, for. Believe theres any fraudulent activity involved Outlook email address trainline change email address action we is! 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