Activitycreate mobile screens (15 minutes): For each step in the user journey, participants will sketch out the user interface (i.e. When preparing your slides, plan to include four basic types: While a save-the-date should follow shortly after youve identified your team, the pre-workshop email is typically sent a few days before the workshop. In this post, well share our favorite online tools you can use to make your job as a facilitator easier. For the best outcomes, Design Thinking needs to be incorporated into every step of product development and problem-solving to see long-lasting effects., For those of you running a remote Design Thinking workshop, youll have a slightly different set of challenges to those hosting the in-person variant. By keeping in mind what, why and how for each Design Thinking stage and contextualizing the topic into something relatable, we can give clarity on Design Thinking and deliver it as simply as a piece of cake. As Mary Poppins put it so well. Start by welcoming everybody to the workshop and setting expectations. Help participants unpack technical problems and appreciate the current user exprience, constraints and supporting systems. Another simple yet powerful touch is to position some thought-provoking artifacts around the room. When preparing your workshop, insist that the list of participants include representatives of all the teams affected by the issue to be resolved. User stories are a helpful way to articulate the specific goals of a user persona. The introduction should consist of three main parts: Use a fun icebreaker to warm up the team and help them get to know each other a little better. That means all decision makers, technical leads, and even users (or their personas) must be represented. For the empathise phase of the workshop, youll encourage participants to step into the users shoes and really think about what they need from the product. A big time-saver when it comes to synthesising the work. A Design Thinking workshop should be largely activity-based; your participants need to be hands-on and engaged. A great way of gathering feedback is to send a thank you for taking part! email together with a survey link. To help with the preparation phase, weve put together a pre-workshop checklist (below). The goal of the Document step is to ensure all the insights and alignments generated during the workshop can be easily referenced and implemented by others. Its very useful for participants to understand exactly what is meant by a prototype, and that it is not a near-finished product. They can use words or sketches. Together, these steps capture the breadth of content and considerations involved in running an effective workshop. Goals are what propel the user from one step to the next, while pain-points prevent the user from moving forward. With your agenda in place, you should now have a good idea of what youll need for the workshop. Design Thinking activities, such as empathy maps and user stories are a convenient way for organizing detailed user research. Note the inspiration doesnt have to be apples to apples with your current project. These visualizations not only help teams describe ideas, but also interpret data and make informed decisions. Encourage participants to use one piece of paper per screen; this way, they wont need to start over completely if one goes slightly wrong. Build on the Ideas of Others Often when the group creates their Personas, they may realize that they need more information, some saying, Oh, I dont know if I have asked the right questions, in which case, we as facilitators can demonstrate that they are able to return to the empathize stage, as Design Thinking doesnt have to be a linear process. In pairs, they can continue to fill in any blanks with their partner when creating Personas in order to get a more rounded view of their end-user. Lets say we are creating a cake for our friend, and we cant decide what kind of cake to bake or to buy. Its always a good idea to kick off the workshop with an ice-breaker. By no means just for designers, a Design Thinking workshop is a methodology intended for the whole team and can be applied to numerous areas of business, from sales through to senior management. The key is to deliver interesting, relevant content, followed by a practical exercise and then group discussion. 2. To review a set of ground rules and select the most important ones . Essentially, a Design Thinking workshop seeks to create solutions to challenges facing the business. Common Design Thinking workshop objectives include: Note: Expect to devote 1/2 day for each additional workshop objective. Its important to encourage all ideas, no matter how big or small, and we will set an anything is possible mindset. Crucially, an external facilitator is likely to feel more free to openly question the status quo., Crucially, the facilitator should be able to clearly explain to the group the importance of following the process, provide a clear picture of what team members can expect during the workshop, and be able to outline the results the workshop will bring., The team for your Design Thinking workshop will depend on the size of the company, the scale of the challenge at hand, and the capacity of individual team members. Each participant selects the two most important ground rules from the list. This is extremely helpful when it comes to reviewing your workshop, and, if youre running your workshop with clients, photos also make for a great souvenir. Take a user-centered approach and ask your participants for feedback. How will we measure success? Prioritize actors and scenarios: Decide whose journey (the actor) and what journey (the scenario) you'll be mapping ahead of time. This is a good point to break for ten minutes before diving into the first activity. When a challenge is left in the hands of a singular team, creative problem solving is limited as the individuals involved are already familiar with the problem, and often due to similar backgrounds, working lives, and biases, approach the problem from the same or similar, angles., While the facilitator is essentially the organizer and host of the workshop who ensures the process is adhered to and that all members are fully engaged throughout, there are numerous other key workshop roles that ensure a smooth and effective process., Youll need a decider who can champion the solution and who has a lot at stake in the challenge, a customer expert to represent the target audience, a business expert who can represent the best interests of the business, and a prototyper who can help build a prototype of the solution. Design Thinking workshops are gaining popularity due to being interesting as well as informative and fun. Dedicate the last ten minutes or so to reflection and discussion. With clarity about the goals and priorities of the team, the final step of the workshop is to put the minimum experience requirements into writing. Unlike a traditional presentation, the slides of a facilitation deck are designed to guide collaboration and generate discussion. Display the ground rules so that they're visible to everyone. Create 3D versions of our cake design with card and paper, and layout the ingredients around each prototype. A way in which this cake design process could be elaborated is in the context of creating the workshop alongside a schools Home Economics class, or other groups who regularly have access to kitchens and cooking equipment. This step is all about gathering useful feedback: Are the ideas good? Ask your Design Thinkers how they enjoyed the workshop and what theyve learned. BE CLEAR: this rule applies to any project, but it is particularly important for a workshop considering the limited allocated time. ), How to run the design thinking for beginners workshop, How baking a cake can explain design thinking, A step-by-step guide to planning a workshop, An honest* guide to facilitating hybrid events. Its worth suggesting to the team to use one piece of paper to represent each screen so that mistakes can be easily rectified and the journey is easy for everyone to follow.. Build a career you love with 1:1 help from a career specialist who knows the job market in your area! If youd like some examples of design thinking in the real world, check this out: 5 Game-Changing Examples of Design Thinking. For example: A busy, middle-aged professional needs an easy way of meeting like-minded people in the local area. We back our programs with a job guarantee: Follow our career advice, and youll land a job within 6 months of graduation, or youll get your money back. Our career-change programs are designed to take you from beginner to pro in your tech careerwith personalized support every step of the way. Activitydecide on a winning approach (10 minutes): Once the user testing round is complete, stick all design solutions up on the wall. This role can be filled by an in-house facilitator or an external or freelance facilitator who seeks to guide team members towards a common objective via the Design Thinking process., There are pros and cons to both internal and external facilitation., While an internal facilitator benefits from knowledge of the product and company and has established relationships with the team, they might struggle with objectivity, find it hard to build trust with the team, and avoid asking pointed questions., An external facilitator, on the other hand, is likely to remain detached from internal power struggles and find it easier to remain uninfluenced by existing relationships with the team. When introducing design thinking to beginners, it can be helpful to start with a simple, small-scale problem. Aside from comfortable seating and good lighting, you can create a relaxed environment by playing some background music. Bring a vision to life and into the hands of your customers, wherever they may be. When the statements been written, take a moment to have a brief reflection and discussion on what everybody has learned so far. Later on, youll narrow the design challenge down as part of the workshop itself. Activitygroup the steps into phases (10 minutes): Participants will now group the steps from the last activity into phases, aiming for 3-7 phases in total. A prototype is a visual, interactive mock-up of an idea and can be two-dimensional, for example, a drawing or a diagram, or they might take a three-dimensional form. Its important that the group understand the mindset and that they can reflect on real-life scenarios they could apply Design Thinking to. We finish our Define process, by presenting our personas to the group, and together voting on two personas we will choose to design cakes for. Wait, what? Workshops are about getting stuff done, and are often used as milestones to start things or make decisions. If your workshop takes place over several days, take the time necessary at the end of each day to write down the big ideas of the day. As the facilitator of a Design Thinking workshop, you are responsible for helping teams challenge assumptions, discover actionable insights, and arrive at innovative outcomes. However, Design Thinking is perhaps most commonly used when a problem cannot be solved using traditional methods, and needs to be approached from a more creative or innovative angle. For details about the different steps and activities involved, see the Design Thinking process guide. Ready to run an unforgettable Design Thinking workshop? Every workshop should have ground rules. equity, awareness, engagements), The Business (ex. Discuss the results of preparatory UX research, technical audits, and other data gathered in preparation. signups, completions, reviews), The Brand (ex. Required fields are marked *, Effective online tools are a necessity for smooth and engaging virtual workshops and meetings. You can find lots of information about. A way in which you could continue their Design Thinking learning might be to check in a few days or a week after the workshop for further feedback. Ideation, innovation, and problem-solving: Generating as many ideas and potential solutions as possible. 1 day, 9:00 AM 5:00 PM), Add time for introductions, lunch and breaks (15 to 60 min), Identify Design Thinking steps for each block (ex. Who you are (if youre conducting a workshop with a client). user stories, concept sketches or working prototypes) and work back from there. If you are in charge of delivering a summary of the work done, start it immediately after the workshop, while the information is still fresh in your mind. Well finish this exercise with a selection of ideas to bring through and prototype. It may involve employees from different departments coming together to tackle a company-wide problem or individuals from the same team focusing on a department-specific challenge., A workshop that promotes cross-collaboration between teams, and which contains individuals with a wide range of specializations, will bring the most innovative and effective results to a Design Thinking workshop. The slides of a facilitation deck are designed to guide collaboration and discussion! Youll need for the workshop with an ice-breaker narrow the Design challenge down as part of way! Data and make informed decisions CLEAR: this rule applies to any project, but is. 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