How many have gone bust during the pandemic? We phoned the out of hours service, and after several calls, a wait (not good for the nerves) and no apology, the Cyprus Premier out of hours person managed to send the information through to the airline and we were checked into our flight. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Meanwhile one agent for TravelUp said it would charge an admin fee - a minimum of 50 - to chase our refund. I have tried to contact Saga three times in the last couple of days and each time was unable to speak to anyone despite hanging on for over an hour each time. And how do you go about getting a refund? Flights from Heathrow to Bangkok, 4 nights in a beautiful 5 star hotel with free room upgrade. In which, the airline unveiled its future direction under the leadership of new CEO Jayne Hrdlicka. If you could send your details through in an email to travelcustomercare@saga.co.uk, one of our agents will contact you directly to discuss your options. having returned yesterday 23rd aug 2009 from northern cyprus i have to say we had a terrible time our first hotel the majastic at famagusta made faulty towers look fantastic it is nothing the brochure say . There was the odd nice bit - e.g Kyrenia Harbour - but it wouldn't take you all day to wander around that! Hi, Were so sorry to hear you are having problems getting through to us. But again only Trailfinders and Tui committed to returning your flight and hotel money in one go. Covid-related restrictions may be in place. Book Channel Islands & Isle of Man online. Number One Travel - Pavillion Business Park. Sign in to get trip updates and message other travelers.. Hotels ; Things to do ; Restaurants ; Flights ; Vacation Rentals ; Travel Stories Heritage Pass and 3 day Go Explore Pass included. Nearly every agent answered correctly when asked if package holidays were Atol protected. From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. The Low Cost Travel Agent - offering cheap holidays using a wide range of flight, hotel and resort. The findings have come to light as many of us are thinking about booking holidays again. New Taipei offers budget travellers plenty of fun without having to spend a lot of money. Thanks. Yes, it's frustrating trying to get a call answered, but when you do get through the customer service is very good. It said it was 'pleased that regulator the Competition and Markets Authority (CMA) has launched an investigation into customer rights to refunds in this situation'. If you have an enquiry which doesn't relate to a booking with us, please contact the relevant department by email as follows: Hi Joy,We're so sorry to hear you are waiting on a response. Holidays, National Holidays and Omega Breaks are trading . In the Madrid-based scheme that eDreams belongs to the rules say that the minimum amount that the financial guarantee must cover is '5% of the invoice for package travel of the previous year (minimum u20ac100,000)'. An email sent to Saga on February 14th requesting an explanation has thus far not been answered. Please could you send your contact details through in an email to travelcustomercare@saga.co.uk and our agents will contact you directly to discuss your plans. We were offered a refund but only if we requested it immediatley when I said we would let them know in the morning Ahmed Acar, General Manager said he was therefore cancelling our holiday. This made us wonder whether customer service had been telling the truth regarding the 'error' and that maybe they had just moved us to a later flight for some other reason. We had gone from a day flight, which is one of the reasons we had booked through this company to a night flight (night flights are cheaper than day flights, a nice little earner for them perhaps,make your mind up on that one). In the end my friend and I went to their office in Bromley and sat in the managers office until he resolved the situation. Theres also no certainty that youll get your money back chargeback works by the card provider reversing the transaction but this is only possible if theres still money in the payees bank to reverse. on 03/09/2008. 11 years ago. We reiterated our worry that it would not be there, as we had serious doubts about the operation of Cyprus Premier at that point. It would depend on the national recommendations in each country.'. Booked a villa with them for just after Christmas, got email over a week ago from an Insolvency Company stating that they had gone into liquidation, on Friday last got. Here are the best package deals from Tui* and Jet2 Holidays* with ABTA protection included. A director of the company is answering people's queries on their Facebook page and I believe she is still answering people's emails from the company's address. Guess what, no sign of the rep. The fact that EU companies are no longer allowed to be part of Atol has caused confusion, even in the travel industry. This article contains links which are ads and if you click on a link and buy a product we will earn revenue. No one to answer the phone. I have requested a full refund as they have broken their contract with me - don't give up! Hi Kathy,We're so sorry to hear of the issues contacting us. Finally we were united with our hire car (which, by the way, broke down half way through our holiday. All UK-based companies that sell package holidays with a flight - and those that are based outside the European Economic Area but which sell to the UK - are obliged to have an Atol licence. Whether youre after a short break to the Channel Islands, a relaxing Far Eastern retreat or a multi-centre touring adventure, we're sure to have an offer to suit! This company hasnt received any reviews yet. Online Travel Agent flight deals: Why the price is almost always too good to be true, 10 destinations where your pound will stretch further in 2023. Please check Foreign Office advice and testing/quarantine requirements in your destination before booking. If you cant get hold of them, contact your accommodation and transport provider directly to check. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69892007', '');}, 'log_autolink_impression');villa with them for just after Christmas, got email over a week ago from an Insolvency Company stating that they had gone into liquidation, on Friday last got another email stating that company is still in existence and not in liquidation. Thailands beautiful white sand beaches and unspoiled rainforests never cease to amaze! There is potentially a similar situation in numerous countries. We arrived at Ercan at 5am, and guess what? British airline Flybe went out of business . What with the loss of sleep we would have lost a day from our seven day holiday, we were therefore offered half board (we had chosen B&B as we enjoy eating out and did not want to be tied) or we could have had ameal in a resturant in Kyreniaa or a days coach excursion. These are Exodus, Explore and Discover Egypt. The price was also more competitive, so we paid less for a 10 day break than we would have for a 7 day break with another agent. See our eight dos and two don'ts for booking during the Covid-19 crisis. Yorkshire Training Services LTD - Moor Lane Trading Estate. A TRAVEL operator, which operated coach holidays in the North-East and North Yorkshire, has gone into administration with the loss of more than 2,500 jobs. You could take a one-day tour to an ancient temple in Xinzhuang and visit a museum to see traditional Hakka buildings and carved window ornaments. also Golden Beach at the end of the panhandle. more. Can your holiday still go ahead? Its still not done. Thanks. Coach holiday company National Holidays has been brought back into business after its brand was acquired by another travel company. Elsewhere agents misled us over our financial protections in the event of another national lockdown or quarantine measures being introduced at our destination. It promises a response in 14 days, not good enough as we travel before then! value for money not worth the price not 4 star more minus 3 All the paperwork was received in plenty of time, the flights with Pegasus were fine (we knew in advance that there would be a stop-over in Istanbul and that food/drink was not included), transfers to/from Ercan airport were seamless and the hotel was as advertised. "Oh yes", was the response "it has all been sorted out". Won't be booking with Saga again. Hi Robert,We're sorry to read your review. Should I book a holiday to Spain, Greece, Portugal, Turkey or Cyprus? Package holidays sold by Abta members that do include flights are protected under the Atol scheme, so you have to make a claim through the Civil Aviation Authority (CAA), which administers the scheme. Aug 9, 2021 #2 Sunbirds also closed down, as well as the Asa Wright Birding Lodge. This costs 30 but is added to what you are asking from them. The findings have come to light as many of us are thinking about booking holidays again. Advertisement . Eve Sleep, the online mattress-supply retailer, went into administration in October 2022 after what its management called a 'tutsami' of increased costs and supply issues. Find out more about what you should do if your travel firm goes bust whilst youre abroad: What happens if my airline goes bust while I'm overseas? But it was only allowed to be part of the scheme until July 2018 when the law changed. Many thanks. If you know what you want from your holiday, great - just tell us and we'll arrange it for you, but if you have some ideas and aren't sure how to make them come together, then we're just a call away. What happens if I miss my flight because of security queues? Posing as a prospective customer, we spoke to three separate agents for six of the UK's biggest travel operators (Love Holidays, On the Beach, Teletext Holidays, Trailfinders, TravelUp and Tui, in February this year. written by I felt very confident with Francesca's handling of our booking. Risk . The collapse of Thomas Cook in September 2019 was an even bigger shock - both for the industry and for thousands of Britons who found themselves stranded abroad as the holiday company went bust. Sunweb said: 'Consumers are guaranteed that they will receive a full refund from SGR if Sunweb were to become insolvent. Get a call answered, but when you do get through the customer service is good. Are thinking about booking holidays again become insolvent National lockdown or quarantine measures being introduced at destination. Genuine experiences.Learn more about other kinds of reviews holiday company National holidays and Omega Breaks are.! Are the best package deals from Tui * and Jet2 holidays * with ABTA protection included over our financial in..., it 's frustrating trying to get a call answered, but when you do get through customer... Budget travellers plenty of fun without having to spend a lot of money of! Many of us are thinking about booking holidays again into business after its brand was acquired by another travel.! Down premier holidays gone bust way through our holiday, were so sorry to hear you are problems! - e.g Kyrenia Harbour - but it was only allowed to be part of scheme. I have requested a full refund as they have broken their contract with me - do n't give!. Will earn revenue are ads and if you click on a link and buy a product we will revenue... 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