This comment was posted by a verified customer. The time is currently 10pm local time. Plumbing, unclogg toilet, lied about findings, over billed. and it was the most ridiculous estimate I'd ever seen. However, Mr. Rooter has an edge with more comprehensive water line, well pump, and sewer repair and replacement services. Called Roto-Rooter to fix a gas water heater. However, with Roto-Rooters long history in the industry, this lack of a grade may come as a surprise. Not wanting to mess with RR again, I call EcoPlumbers. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. This seems on par with the customer service I receive throughout my entire time with this company. We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. The first one on site was Isaac (****), he is a field supervisor for Water Restoration. Provide the man with the refund. After their analysis they stated that many thins needed to be dome and they would only charge $1,200! Incidentally he also, he would have overcharged me for the toilet flange repair. We value your privacy. when I called I was at work and explained what time I would be home and understand if no one could come that day. She delivered A+ customer services and we cannot praise her enough on the excellent work that she provide us with. Thank Jesus, all is resolved.. and Thank Roto Rooter for their services. Offered $75 off which is more than the coupon offered online. If you have an issue on a Sunday, save your time and dont call them. So I tend to believe each word in his statement. Emergency service is especially beneficial when theres an urgent issue, such as a burst pipe, that could compromise another area of the home. FAQ. BBB is here to help. Then they charged me for 1000 dollar for all labor and explained me that that's the standard price for 2 people. We did all that can be done with it at this time. Snaked the line. Please report them to the BBB. I would definitely hire them again and I would recommend them to my friends and family. Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. I was yelled at by the employee when I stated this was unfair. This will surely increase the credibility of your complaint. See details. Was told someone would call me when they were on the way. A few days later our neighbor in **** ** came home and discovered their whole toilet had been destroyed. We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company. Its hard enough to identify the positive features in one businesslet alone when a customer has to compare two to decide which is the better option. A week later the carpet was wet On April 21, 2022 I called Roto-Rooter to fix a pipe that was leaking in the front yard of my house in Los Angeles, CA. Total Rip Off do not use this company you will be upset. Roto Rooter provided water mitigation services dispute-False claims of work done /Use of chemicals not approved due to health conditions-Threat Letter Roto Rooter provided water migration service on June 10, 2020. I placed a trouble call on Thursday, July 21, 2022 and was given a confirmation date / time of Friday, July 22, 2022 between 8:00 am and Noon. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. Unsubscribe at any time. These solid terms, plus the support of Mr. Rooters parent company, can give customers peace of mind that if issues arise, theyll be handled with minimal hiccups. Verdict: While many Roto-Rooter locations offer a no-hassle guarantee, the terms are not made clear and policies vary among locations. On 10/25/22 our toilet at * ***** ******* **** ** was clogged and we called ** ******** Roto-Rooter (*** ******** **** ****** ******* ** *****) to send a technician. It will take 3-4 hours they say. Labor: $800+ We also lost confidence in Roto-Rooter. Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). Then while I was waiting, Roto Rooter called and told me that they do not do sewer marking. Happened to me too. I wanted to get completive quotes and beings they said they could send a crew out the next day we decided to go with them. I'm sending a bill for my lost wages for the day. No one has come to my home. The plumber that came out told me their rate was $440.00 an hour. Everything about this interaction felt robotic and not genuine. They were always very late except when that slimy toad came for the $$$, the project was changed without my knowledge leaving us unable to use the drains in our house for over 6 months while we are paying for their crap service because they haven't issued a refund for crappy service! Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. However, I have not yet received any refund (understandable, considering the timeframe and the weekend), and will reserve the right to renew my complaint should the business not follow through on its offer. I asked the cost on the toilet flange and he priced that at $750. Provide the man with the refund. Both companies also claim to use flat-rate pricing, so customers dont feel fleeced by any upcharges or additional fees. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. He didnt tell until I wanted itemized information about the costs. Thats not enough. I would like to be refunded the $400 fee technically they did remove the clog but rendered the drain unable. No dhow. Which is not code but would do it since that is what you prefer. We received the following reply from a supervisor: Reading customer reviews is an important aspect of many peoples process of looking for a professional service. Here are the reasons for my complaint: Today, they are repairing some leaking piping under the house. I called a local service who came to my home on 2/02/23. We was willing and able to put in the toilet. Think they called? Desired outcome: They Saud he'd now arrive at 2pm. I was also told that the fee for drilling holes was "only 81 cents" like that is supposed to make me feel better about paying for work that wasn't done. 15 days have passed! & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions. Available 24/7. Charged us almost $550 to replace a part that cost $39 a home depot and take 30 to 45 mins to replace with a screwdriver and a pair of pliers. Then they said it's now 4 to 6 pm. I need at least a 50% refund of the original total because they first didnt even try to diagnose the problem and what they did clearly didnt work. I am disappointed with the service that I received from them and I will never use this company again. The gentlemen who showed up (Mike) finished the service in 15 minutes. Sewer cap had already been dug up previously by the original plumber who stated the sewer line needed clearing. I'll update when I'm done screwing them over. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Therefore we paid our neighbor the difference of $1,502.46 because we felt bad for them. He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. After taking a total of five hours to replace 5 feet of pipe and repairing the part he damaged, he charged me $2800. Roto Rooter does not use its own pricing for water restoration. He answered many questions, and gave me lots of tips on how to prevent in the future. 2. The equipment could not execute the job. Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. We called Roto-Rooter, made a formal complaint. As a matter of policy, BBB does not endorse any product, service or business. Customer Reviews are not used in the calculation of BBB Rating. I call insurance and tell them I don't want to file a claim. I'll begin with the BBB. For your reference, reasons for rejection are included below. Nearly 3.5 hours later (3:30 pm), still no service technician! Pros. All Rights Reserved. [protected]@comcast.net I was having a problem with sewer line back ups at the above property. So your cost would be about $800. We were shocked, what a scum bag company, the fee was never disclosed. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. I'm of course, never calling this fkrs' again. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. Prices too high To install two water heaters the quote was 1300.00 each labor-only plus parts call a competitor their quote was 700.00 with parts. My mother should have been told that the parts are approximately $800. For more information about reviews on ConsumerAffairs.com please visit our He leaves and the 3rd water mitigation guy comes back and wants to quarantine and demolish the basement talking about raw sewage (water is dried up at this point, no evidence of sewage). We have also asked for a refund of the original $1,354.40 for the cost of the technician who destroyed the toilet and didn't unclog the drain. Furthermore, I decided to file a complaint with the Better Business Bureau in hopes this conflict could be resolved and prevented for other customers in the future. About the Business. they came out and told us it was collapsed and would need the yard dug up and it would cost 4400.00. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Mr. Rooter and Roto-Rooter are both companies with a nationwide presence. Claim your profile to access Trustpilots free business tools and connect with customers. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. Also If you had a super/maintenance guy that know your line was on Y drain and They didn't inform our plumber that not on us. Avoid Roto Rooter at all costs. We are not responsible for conditions of the tub that were already there. . After several more days of fighting with the faucets and the water temperature and the fact that the shower was still leaking, we complained. However, I noticed black splotch stains on the floor of the tub. I called yesterday on 22 February and made an appointment for the following morning of 23 February. They will not accommodate me with any sort of reasonable refund ( only a future coupon of 75$ off.) Highly recommend! Roto-Rooter has been accredited since 2015 and doesn't hold a rating from the Better Business Bureau, which isn't necessarily a negative; a company that's not rated does not have sufficient. Note that complaint text that is displayed might not represent all complaints filed with BBB. He then damaged another part of the pipe and finally admitted it was PARTIALLY his fault. When they don't pay, I'll see in small claims court. He said it was the second mans job. At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. ***** *******, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. This needs to be stopped. 13 reviews of Roto-Rooter "Excellent Customer service department who took my information and scheduled my service call. I had a bad leak and needed someone same day. on a house I recently purchased. Tristian charged the customer $905 for his time. They did not show on Saturday. It's a ridiculous price and unprofessional technicians, highly unrecommended the company and will never use it again. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. I had an old kitchen sink that was working but looked old. Trusted & Recommended Since 1935. We will refund $250.00 back to you if there was any inconvenience for that day. They tried to solve the problem by snaking the line but couldn't get it unclogged. If the pipes were too old to snake with your equipment you shouldnt have done the work! Its location on this page may change next time you visit. He did remove the toilet. What a rip off and I'll never use them again. Parts and supplies: $725+ He went over paperwork and the hold harmless clause. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. How can they keep on ripping people off like that. After 45 minutes and a small amount of fibrous roots we got a bill for $ 717.00. Desired outcome: Mike at ** office number. Tech arrived on time was very friendly. The 1st man that came out wanted to only give us a price for clean up. He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. Stay away! He left the job undone. Another Roto-rooter technician followed up with a camera. I called them and talked to a bunch of idiots who dont know their ** from a hole in the ground. After waiting the following day, I found out they lost the order. Customer Reviews are not used in the calculation of BBB Rating. This company is doing a disservice to its elderly customers by not offering them the proper support to understand the contracts that they present them with. Better Business Bureau: Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. Called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area. Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. The company has also been accredited since 1992, and this long-term accreditation speaks to the companys continued efforts toward customer satisfaction. Anyway, what kind of morons are these? Customer: John Cooke In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. Water was visible in the opening, the threaded cap was six to eight inches away. They don't know what they are doing and are scam artists. After getting the leaking under control and turning off the water source, we called Roto Rooter in Brooklyn Park MN. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. I was contacted at 11:00 and told that the technician would be at my house in 1/2 hour. I told him i just wanted it to be snaked. He did not have any equipment in tub or near it, the machine was never near to the toilet. As the leaders in plumbing service and repair, we handle everything from basic plumbing installations and maintenance to emergencies that require immediate attention. Roto Rooter sent three different technicians to this property. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Roto-Rooter Group. Prior to the installation my kitchen sink was working normally. We have asked Roto-Rooter to reimburse either our neighbor in **** ** or us in **** ** the $1,502.46. For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. (He did not have the equipment) we paid first man $905.00 for nothing !. 704 total complaints in the last 3 years. The price he quoted was fair and the workmanship was top-notch. I called Roto Rooter and they had someone come out to assess the damage. Again, nothing but excuses. Then, the plumber calls, not the dispatch and says I'm 1 hour away. Beware. I also think they shop over my insurance deductible. We are willing to pay for one service call but not two when all of the issues weren't fixed the first time. I am concerned now because this company has damaged my tub and is refusing to take any responsibility. On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. 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